This is the beginning of your conversation with us.
Business said
Thank you for contacting HostGator. By continuing you agree to our privacy policy https://newfold.com/privacy-center
3:46 PM
Business said
Do you require support with existing products or are you looking to renew/purchase services?
3:46 PM
You said
Support for Existing Products
3:46 PM
Business said
What is the product you need help with?
3:46 PM
You said
Web Hosting
3:46 PM
Business said
What service do you need help with?
3:46 PM
You said
WordPress
3:46 PM
Business said
Please select the option below that best describes what you need help with.
3:46 PM
You said
Other
3:46 PM
Business said
I found this article that may help you; You can find more information here: https://www.hostgator.com/help/article/what-is-wordpress
3:46 PM
Business said
Did that answer your question?
3:46 PM
You said
No
3:46 PM
Business said
May I please have your first and last name to provide to your agent?
3:46 PM
You said
Curtis Matthews
3:47 PM
Business said
What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type “pass”.
3:47 PM
You said
mobilewiseguy.com
3:47 PM
Business said
Thanks! For our team to quickly begin researching your request, please describe your issue in detail.
3:47 PM
You said
I need to migrate a site back to hostgator
3:47 PM
Business said
Let me get you to someone who can help. Please note, once our agent has completed assisting you, we’d also like to invite you to complete a brief survey on your experience today.
3:47 PM
Business said
Hi, Curtis! I’m Praveen and I’ll be assisting you today.
3:48 PM
Business said
I can understand that you wish to migrate the website back to us. I will look into it right away.
3:48 PM
You said
I purchased a yearly hosting plan yesterday and want to migrate a site to it.
3:49 PM
You said
I saw this on your site.
3:49 PM
You said
Free Migration With HostGator, new customers can get free site migration for VPS or Dedicated hosting when signing up for a 12-month plan within 30 days. If you choose a 1-month plan, a fee of $149.99 applies. If your VPS or Dedicated hosting plan is already outside of the 30-day signup window but would still like HostGator to migrate your website for you, you can still avail of our professional migration services through your Customer Portal. Please follow the steps provided below to learn how! Free migration services are only offered for “as-is” migration of site data and content with no updates to the site configuration, aside from database connection details. To copy an existing site to a new domain name or change the URL of an existing site would NOT be free. Example: WordPress must be configured for the location where it is installed. Migrating a WordPress site from mydomain.com/website to mydomain.com/ or myotherdomains.com/ would require re-configuration to function after the migration and would not be eligible for free migration.
3:49 PM
Business said
Thank you for the information.
3:49 PM
Business said
Just a quick heads up If there is no activity in this chat window for more than 5 minutes, it may disconnect. To avoid interruptions, please stay engaged. Feel free to ask for assistance. I kindly ask you to refrain from switching tabs or stepping away. Is that alright?
3:49 PM
You said
ok
3:50 PM
Business said
Let me check your account quickly please.
3:50 PM
Business said
I could see that you have purchased new Baby hosting plan.
3:52 PM
Business said
Please provide me the domain name you wish to host in the new hosting plan.
3:52 PM
You said
wirelessconsultant.net
3:53 PM
Business said
Thank you!
3:53 PM
Business said
New customers can get free site migration for VPS or Dedicated hosting when signing up for a 12-month plan within 30 days.
3:55 PM
Business said
In means, free migration provided only if VPS/Dedicated plan purchased with 1 year term. However, free migration not provided for shared hosting plan.
3:56 PM
Business said
I can guide you to migrate the website manually:
3:56 PM
Business said
1. Download website files backup in .zip format and database backup in .SQL format. 2. Then upload website backup file using FTP and unzip it. 3. Create a new database and import database backup using phpMyAdmin. 4. Update A-record of the domain to 50.6.161.39 by contacting nameserver provider (GoDaddy)
3:59 PM
Business said
You can refer the link https://www.hostgator.com/help/article/transferring-web-content-files-and-databases .
3:59 PM
Business said
If you wish to migrate the website from our end, then you can opt for our paid migration service which costs $149.99.
4:00 PM
You said
I do not understand this 1. Download website files backup in .zip format and database backup in .SQL format.
4:01 PM
You said
what is sql format
4:02 PM
You said
I download a zip file already
4:02 PM
Business said
I means, you need to download website files and database backup from your current hosting provider. Database backup should be in .SQL format.
4:02 PM
Business said
You can download database backup using phpMyadmin from your previous hosting provider.
4:03 PM
Business said
I can understand that you have downloaded zip file already. Please make sure to upload it to the public_html folder of the new account.
4:04 PM
You said
Do I use this phpadmin button?
4:05 PM
Business said
Sorry for the typo: I means >> It means.
4:05 PM
You said
I did but I do not know how to verify I uploaded to public_html folder
4:06 PM
Business said
You need to download database backup using phpMyadmin from the previous hosting provider. Please let me know the folder name of path where exactly you have uploaded zip file.
4:07 PM
Business said
Thank you for the screenshot.
4:12 PM
Business said
Let me check it please.
4:12 PM
You said
I used the file manager button to upload the file but what to do know and how to make sure it worked
4:12 PM
Business said
Please hold on for few minutes to check the FileManager.
4:15 PM
You said
ok
4:16 PM
Business said
Thank you for being on hold.
4:23 PM
You said
ok
4:23 PM
Business said
I could see that you have uploaded this to your old hosting plan. Please make sure to upload it to the new hosting plan.
4:25 PM
You said
I do not care about the new hosting plan. I was told today that it was a mistake. I thought I was renewing my existing hosting plan. The only reason I would keep it is that I thought hostgator would do the migration. If not, I will just use the old hosting plan and cancel the new one.
4:28 PM
Business said
I can understand.
4:30 PM
Business said
Please hold on for few minutes to check the folder where the files are uploaded.
4:32 PM
Business said
Thank you for being on hold.
4:35 PM
Business said
In order to host this domain in the old hosting package, please point A-record of the domain to the IP address 192.185.16.245 by contacting nameserver provider (GoDaddy)
4:35 PM
You said
So the files are uploaded correctly?
4:36 PM
Business said
Propagation time can vary depending on the geographical location. Normally, the domain DNS takes 0-8 hours and is known to take up to 48 hours maximum to completely propagate.
4:36 PM
Business said
Yes, I can see the backup file in the folder /public_html/.website_c2de42ff
4:37 PM
Business said
Shall I add the domain to the cPanel and point it to the current folder?
4:37 PM
You said
I was told I should see the files on the temporary Site Information URL: http://oxg.uyo.temporary.site/.website_c2d
4:38 PM
You said
If this is the next step yes. “Shall I add the domain to the cPanel and point it to the current folder?”
4:39 PM
Business said
Yes, you can access the website using temporary domain until you point the domain. However, you need to log into the WordPress dashboard,
4:40 PM
Business said
Migrating a WordPress website from a .wpress backup file to a fresh WordPress.org installation involves several steps. The .wpress file format is typically created using the All-in-One WP Migration plugin, which is a popular tool for backing up and migrating WordPress sites. Here’s a detailed guide on how to move your website from a .wpress backup to a new WordPress installation:
4:40 PM
Business said
Fresh WordPress installed at: http://oxg.uyo.temporary.site/.website_c2d
4:41 PM
Business said
You need to log into the WordPress dashboard http://oxg.uyo.temporary.site/.website_c2d/wp-admin Install the All-in-One WP Migration Plugin
4:41 PM
Business said
Once the plugin is installed and activated, you can upload the .wpress backup file. In the WordPress dashboard, go to All-in-One WP Migration > Import. Click on the Import From button and select File. Choose the .wpress file from your local system or from a remote location (if it’s stored on an external server or cloud storage). Wait for the file to upload. Depending on the size of the backup, this may take some time.
4:42 PM
You said
This link http://oxg.uyo.temporary.site/.website_c2d should show wirelessconsultant.net information
4:42 PM
Business said
Once the .wpress file is uploaded: The plugin will begin the import process. It will restore all of your site’s files, database, themes, plugins, media, and settings. A progress bar will be displayed, so you can track the status of the restoration. Once the import is complete, you’ll be prompted with a notification confirming the success of the process.
4:42 PM
Business said
After the import is finished, please check the following:
4:43 PM
Business said
Permalinks: Sometimes, the permalinks may need to be refreshed. Go to Settings > Permalinks and click Save Changes to ensure everything is correctly linked. Plugins and Themes: Make sure all plugins and themes are correctly installed and activated. If some plugins were not transferred (due to license restrictions or missing dependencies), you may need to reinstall or reactivate them manually. Media Files: Verify that your media files (images, videos, etc.) have been transferred correctly.
4:43 PM
Business said
You need to follow above given instructions after log into the WordPress admin panel http://oxg.uyo.temporary.site/.website_c2d/wp-admin .
4:44 PM
You said
I have this plugin already WP Migration but I do not understand why I need to upload files that I downloaded from that plugin to hostgator
4:47 PM
Business said
I hope I have answered all your questions. Please let me know if you have any other inquiry.
4:47 PM
Business said
Please ignore last statement.
4:47 PM
Business said
Please note that just uploading the .wpress backup file will not work directly.
4:47 PM
Business said
You need to log into the admin panel of the new installation at http://oxg.uyo.temporary.site/.website_c2d/wp-admin and then install the All-in-One WP Migration plugin. Then import the .wpress backup file to it.
4:48 PM
You said
that link takes me here.
4:49 PM
Business said
Let me check it please.
4:53 PM
Business said
Please access admin panel at: http://oxg.uyo.temporary.site/.website_c2de42ff/wp-admin
4:54 PM
You said
ok logging in now
4:59 PM
Business said
Alright!
5:00 PM
Business said
I hope I have answered all your questions. Apart from this, Is there anything else that I can assist you with?
5:02 PM
You said
not now thanks. Iam uploading the file
5:04 PM
Business said
Perfect! I’m glad that I have provided necessary details to migrate the website backup file. #I-18187946 is the Chat reference ID of the current Chat.
5:04 PM
Business said
Thank you for choosing HostGator! Please rate my support in the survey at the end of this chat. You’ll be prompted to rate my support in the chat interface after this. Please stick around in the chat window for 3 quick questions. 5 = Best Thank you for chatting with us! Take care! Bye!
5:05 PM
Business said
Please rate your experience by answering 3 short questions.
5:05 PM
Business said
My representative was knowledgeable. Please rate 1-5; 5 being the best.
5:05 PM
You said
ok
5:05 PM
Business said
Sorry. Please rate your support representative in the following areas from 1 to 5 (5 being the best). My representative was knowledgeable.
5:05 PM
You said
5
5:05 PM
Business said
My representative was courteous and willing to help. Please rate 1-5; 5 being the best.
5:05 PM
You said
5
5:06 PM
Business said
Did we resolve your issue today?
5:06 PM
You said
Yes, but it took more than one interaction
5:06 PM
Business said
Please share what we did well and what we can improve upon, otherwise type PASS.
5:06 PM
You said
This representative was very helpful. Much more than the one yesterday on chat and the one on the phone today.
5:07 PM
Sent
Business said
Thank you for your valuable feedback! Goodbye.
5:07 PM
- Click here to End Conversation
5:07 PM
This is the beginning of your conversation with us.
Business said
Thank you for contacting HostGator. By continuing you agree to our privacy policy https://newfold.com/privacy-center
5:58 PM
Business said
Do you require support with existing products or are you looking to renew/purchase services?
5:58 PM
You said
Support for Existing Products
5:59 PM
Business said
What is the product you need help with?
5:59 PM
You said
Web Hosting
6:02 PM
Business said
What service do you need help with?
6:02 PM
You said
Hosting / Website
6:02 PM
Business said
Please select the option below that best describes what you need help with.
6:02 PM
You said
Restores
6:02 PM
Business said
I found this article that may help you; You can find more information here: https://www.hostgator.com/help/article/how-do-i-restore-a-backup
6:02 PM
Business said
Did that answer your question?
6:02 PM
You said
No
6:03 PM
Business said
May I please have your first and last name to provide to your agent?
6:03 PM
You said
Curtis Matthews
6:03 PM
Business said
What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type “pass”.
6:03 PM
You said
wirelessconsultant.net is the one we are working on but my account mobilewiseguy.com
6:03 PM
Business said
Thanks! For our team to quickly begin researching your request, please describe your issue in detail.
6:03 PM
You said
I am doing a migration, and I was told to use WP migration to upload files. I do not see the files after the upload
6:04 PM
Business said
Let me get you to someone who can help. Please note, once our agent has completed assisting you, we’d also like to invite you to complete a brief survey on your experience today.
6:05 PM
Business said
Hi, Curtis! I’m Niranjan and I’m looking forward to assisting you today.
6:05 PM
Business said
I understand that you wish to check with the migration concerns
6:05 PM
You said
I am doing a migration, and I was told to use WP migration to upload files. I do not see the files after the upload
6:05 PM
Business said
Could you please provide the primary email address of the account so that I can locate it on my end ?
6:05 PM
You said
6:05 PM
You said
pin is ******
6:06 PM
Business said
Thank you for providing the email and the PIN . Just a quick heads up! If there’s no activity in this chat window for more than 5 minutes, it may disconnect. To avoid interruptions, please stay engaged. Feel free to ask for assistance. I kindly ask you to refrain from switching tabs or stepping away. Is that alright?
6:06 PM
You said
ok
6:06 PM
Business said
May I know the file size that you are uploading ?
6:07 PM
You said
450mb
6:08 PM
Business said
I see, have you tried to upload it manually to the file manager ?
6:09 PM
You said
yes
6:09 PM
You said
But the last rep said use WP migration
6:10 PM
Business said
I see, just to confirm, are you referring to the domain name wirelessconsultant.net ?
6:10 PM
You said
yes
6:11 PM
You said
I am trying to migrate back from WPengine
6:11 PM
Business said
Thank you for confirming. I have checked and the WordPress files for the domain wirelessconsultant.net is present in the file manager
6:11 PM
Business said
However, the domain name wirelessconsultant.net is not pointed to our sever. Its pointed to godaddy name servers
6:12 PM
Business said
so, the contents cannot be fetched using the domain wirelessconsultant.net
6:12 PM
Business said
In the file manager inside the domain folder the contents appears to be present
6:12 PM
You said
I was told to test the files have been uploaded before changing the DNS
6:13 PM
You said
I do not see any files uploaded
6:13 PM
Business said
May I know the url that you are using to login to WordPress and upload the files ?
6:14 PM
You said
I assumed I would see my site on the temp URL http://oxg.uyo.temporary.site/.website_c2de42ff
6:15 PM
Business said
You can use this link to access the contents since the domain folder located inside the main website folder : https://mobilewiseguy.com/wirelessconsultant.net/
6:16 PM
Business said
It will show page not found error because the domain is not pointed to the server
6:16 PM
Business said
You can point the domain name to the server and confirm the website.
6:17 PM
Business said
Once propagated, you will be able to access the site and confirm with it as well
6:17 PM
You said
How can I confirm that after I change my name servers the site files are already uploaded to hostgator and working properly?
6:17 PM
Business said
Yes, you can confirm only by pointing the domain to the server. I have checked and the contents are showing in the domain folder and also able to see the website contents when accessing the website folder but it shows page not found since the domain is not pointed.
6:18 PM
You said
Okay so I now go to godaddy and use hgns1.hostgator.com
6:20 PM
Business said
Yes, you need to contact godaddy and ask them to remove the old name servers and change it to : hgns1.hostgator.com hgns2.hostgator.com
6:21 PM
Business said
I am glad I was able to assist you in updating the nameservers. We submit DNS changes as a registrar at the top of every hour, then the 3rd parties such as Icann.org and subsequently the top-level domain registry have to update their records and global server information. They get millions of requests per hour, which is part of the reason it can take up to 48 hours.
6:21 PM
You said
I was also told to do this In order to host this domain in the old hosting package, please point A-record of the domain to the IP address 192.185.16.245 by contacting nameserver provider (GoDaddy)
6:22 PM
You said
I cannot connect the domain.
6:25 PM
Business said
Yes, if you wish to host only the website then you can simply point A record of the domain to 192.185.16.245 with godaddy
6:25 PM
Business said
Its not possible to connect the domain with us unless the domain has been pointed and propagated to our server
6:26 PM
You said
I do not understand this “Yes, if you wish to host only the website then you can simply point A record of the domain to 192.185.16.245 with godaddy”
6:26 PM
Business said
If you wish to host both the emails and website with us then you can update the name servers to : hgns1.hostgator.com hgns2.hostgator.com
6:27 PM
Business said
if you wish to host only the website then you can simply point A record of the domain to 192.185.16.245 with godaddy since name servers are pointed to godaddy
6:27 PM
You said
I did this name servers to : hgns1.hostgator.com hgns2.hostgator.com so I do not have to do the A record of the domain to 192.185.16.245
6:28 PM
Business said
Yes, you wont have to make any changes to the DNS records if you have updated name servers. Updating the name servers will point the domain to our servers so DNS will be managed by us and the domain will be pointed to our server
6:29 PM
You said
Ok and in a few hours I should be able to do this?
6:30 PM
You said
Then I should see my site?
6:30 PM
Business said
Yes, as soon as the domain has been propagated, you will be able to access the website using the domain
6:30 PM
You said
And all the files will be there? So the site should look and function as it doe now?
6:31 PM
Business said
Yes, I have accessed the current site and shows the same contents as well. So as soon as the dns has been propagated, the domain will get updated on the database and the wbesite will work when you access the domain
6:33 PM
You said
Thank you
6:34 PM
Business said
You are welcome! Is there anything else I can assist you with?
6:35 PM
You said
No thanks. I will keep my fingers crossed that all will work out.
6:35 PM
Business said
It was my pleasure to help a kind customer like you. I wish you a great success. Stay safe and healthy. We’re always happy to help, if you could take a second to fill out our feedback survey, I’d be very grateful.
6:35 PM
Business said
Thank you for contacting HostGator! Please rate my support in the survey at the end of this chat. You’ll be prompted to rate my support in the chat interface after this. Please stick around in the chat window for 3 quick questions.5 = Best
6:36 PM
You said
5
6:36 PM
Business said
Have a great weekend, Curtis! Take care and Be safe!
6:36 PM
Business said
Please rate your experience by answering 3 short questions.
6:36 PM
Business said
My representative was knowledgeable. Please rate 1-5; 5 being the best.
6:36 PM
You said
5
6:36 PM
Business said
My representative was courteous and willing to help. Please rate 1-5; 5 being the best.
6:36 PM
You said
5
6:36 PM
Business said
Did we resolve your issue today?
6:36 PM
You said
Yes, but it took more than one interaction
6:36 PM
Business said
Please share what we did well and what we can improve upon, otherwise type PASS.
6:36 PM
You said
This representative continued helping me migrate my site to hostgator
6:37 PM
Sent
Business said
Thank you for your valuable feedback! Goodbye.
6:37 PM
- Click here to End Conversation
6:37 PM
New message Business said Thank you for your valuable feedback! Goodbye. Click here to End Conversation 6:37 PM5629ef5bc587e54ceb30ed92368a461b